Need help or have questions about your order? Call 1-888-BRELLO-1
Need help or have questions about your order? Call 1-888-BRELLO-1
First, purchase your plan. After checkout, you’ll complete an online intake form inside your telehealth account. If Approved by a healthcare provider, your kit ships to your doorstep. Not approved? You’ll receive a full refund.
“I was approved on a Saturday and by Thursday that same week I had received my order great service all the way around!”
– Mary A. –
“The assistance provided along the way is amazing, and the Brello community is such great support system! I've been with them for 6 months with no complaints.”
“So far it has been a great experience. Quick intake, quick delivery, and meds were well packaged. Pricing is very competitive. Customer service is very responsive to email.”
Glutathione acts as a built‑in shield in your cells, helping neutralize free radicals and harmful peroxides before they can damage fats, proteins, and DNA.1,2
01
Click ‘See If You Qualify’ and purchase your plan. After checkout, you’ll complete an online intake form.
02
A healthcare provider will review your information to determine if the plan is appropriate for you.
03
If Approved, your kit ships to your doorstep. Not approved? You’ll receive a full refund.
04
We care about your journey. You can always reach out if you need guidance or support.
01
Click ‘See If You Qualify’ and purchase your plan. After checkout, you’ll complete an online intake form.
02
A healthcare provider will review your information to determine if the plan is appropriate for you.
03
If Approved, your kit ships to your doorstep. Not approved? You’ll receive a full refund.
04
We care about your journey. You can always reach out if you need guidance or support.
1. Complete an online intake form.
2. A healthcare provider reviews your information.
3. If Approved, the medication, instructions, and supplies are shipped to your home.
4. You’ll have access to both provider and customer support every step of the way.
Yes, it is! If approved, your plan includes:
You will receive a full refund of all amounts paid, including the $50 professional service fee.
For most states, your package ships within 3-5 business days. You’ll get an email with tracking information once it’s on the way.
If you wish to cancel after your provider completes your health review and writes a prescription, Brello may refund your total payment minus a $50 professional services fee.
Please email info@brellohealth.com within 24 hours of your completed provider review. Requests submitted after this timeframe may not be eligible for a refund.
Once a delivery confirmation is recorded by the carrier, the fulfillment of the order is considered complete. The dispensing pharmacy is unable to reship medications for orders that have been marked as delivered.
Suspected dispensing error or medication concern. Contact the dispensing pharmacy immediately, regardless of how much time has passed. To be considered for replacement or refund under this policy, report the issue within 48 hours of delivery. This deadline governs eligibility under this policy only.
Note: The dispensing pharmacy contact information can be found on the prescription label.
You are responsible for ensuring that the shipping address entered at checkout is complete and accurate. Refunds or replacements will not be issued for orders that cannot be delivered, or that are delivered incorrectly, as a result of an inaccurate or incomplete shipping address once the medication has been shipped, unless the error resulted from a Brello system or processing error.
We recommend using a residential shipping address. Brello is not responsible for delays, loss, damage, or other in-transit issues that arise in connection with shipments sent to non-residential addresses.
Delivery changes per customer request
These medications ship cold and are routed for delivery as addressed. If you request or authorize any change to the shipping address, delivery location, delivery date, hold-for-pickup, routing, or other delivery instructions directly with the carrier after shipment, you assume all risk associated with that change. Brello and the dispensing pharmacy are not responsible for any resulting delay, loss, theft, or damage, and will not replace, reship, refund, or otherwise compensate you for products affected by such changes, except as required by applicable law.
Do not discard packaging
If you believe there is a problem with your shipment, do not discard the medication, vials, or any of the original packaging. The original medication may need to be returned before a replacement can be approved, for investigation purposes.
Refused deliveries
Packages that are refused at delivery, including packages refused by an individual or business at an alternate delivery address, and packages returned to sender as a result of a refused delivery, are not eligible for replacement or refund. Once a package has been returned to the pharmacy, the medication cannot be re-dispensed.
If you did not receive your package
If you did not receive your package despite the delivery confirmation, contact the dispensing pharmacy within forty-eight (48) hours. If additional assistance is needed, call us at 1-888-BRELLO-1 (Monday – Friday, 8:00 a.m. – 7:00 p.m. CST).
Any information provided is for informational purposes only and should not be construed as medical advice; it is not a substitute for professional medical consultation, diagnosis, or treatment. All patients must consult with a healthcare provider prior to the prescription or dispensing of any medication, which will be done only pursuant to a valid prescription. Compounded drug products are not FDA-approved, and the FDA does not evaluate their safety, effectiveness, or quality. It is not a generic version of, nor equivalent to, any FDA-approved product. Patients are encouraged to discuss the risks, benefits, and appropriateness of any medications, including compounded products, with their healthcare provider before use.
*$79/month for the first 3 months ($239 total), then automatically renews at $239 every 11 weeks until cancelled
*See terms during checkout
